May 042010
 

Jimmyjane Form 2 flaw demonstrationThe Jimmyjane Form 2 was so close to perfect. Until it wasn’t anymore.

I started noticing, while using the Form 2, that the vibrations shift. Seemingly out of nowhere, they migrate out of the ears — where they belong — and into the base. The motor starts whining loudly, and the vibrations on my clit become very diffuse and weak, so it’s nearly impossible to orgasm. This freak-out can only be rectified by pulling the toy away from the body.

And this is not something that happens only sometimes. It happens constantly, rendering the Form 2 useless as a clitoral stimulator. Especially a $135 one.

At first, I was hopeful that I just had a defective Form 2. I emailed Jimmyjane, who were more than willing to replace mine1. They weren’t sure if what I was describing was a defect, but they did say:

There is a natural change in the vibration pattern when pressure is applied to the ears as the motor weight shifts and the rotation pattern is interrupted. This is a result of us adding the ears2 so close to the surface (for extreme power) and we felt it was important to have flexible ears (which is why the motor weight is able to shift).

I was getting worried. Then I started chatting with (and reading reviews from) many fellow Form 2 owners — Sundae, Tuesday, Sophie, NuMe21, and Carnivalesq and her mom — and they all reported that it was happening to them, too. When I asked Tuesday if her Form 2 had this issue, she replied, “That’s exactly what happens. Repeatedly.” From pressure, yes, but also from very light touches. Sophie agreed with me, saying, “it doesn’t take a lot of pressure to make this toy go bonkers.” Because I’m not applying pressure. My Form 2 freaks out the moment it is nestled between my labia. It’s beyond ridiculous.

It seems that pressure, angle, and/or surrounding skin can trigger it. My good friend Sundae made a video demonstrating the flaw, which confirms my hunch. Thanks so much, Sundae, for letting me share your extremely useful video!

So Jimmyjane sent me a new Form 2, along with a return label for me to mail back my first unit. Well, I found out quickly (on my first masturbation session with it) that my second Form 2 was just as bad. And I now have complete confirmation from Jimmyjane that the problem is something engineered into the toy:

We did test the new unit we sent to you, to see if what you were communicating was the normal movement of vibration, and that unit was functioned as all FORM 2′s do. As I mentioned, the vibration works as a weight moves around inside the motor. As you bend the ears, the weight shifts, altering the vibration pattern.

And so it is: the issue cannot be described as a defect or even a glitch. The Form 2 is simply engineered that way; the vibrations are meant to move into the base, significantly cutting down on the vibrations in the ears. And this happens very, very, very easily, so easily that I am confident any consumer would face the same problem.

Tuesday also got a replacement. And her experience was the same:

JJ sent a replacement, but the replacement is no different from the first one . . . When I called JJ they first told me that that’s the way they worked, then that a replacement might have the same issue. Maybe they’re tired of sending out replacements.

Jimmyjane should be tired of sending out replacements. This should be a sign. We, the consumers, are not happy. We do not like this flaw. We should not have to learn how not to trigger it. As Sundae says in her video, “you don’t want to have to babysit a vibrator to get off . . . the glitch really makes it often unusable . . . if I can pull out a $10 bullet from my drawer and use that, and that consistently works for me, then I’m a little disappointed in the toy that’s $135 and can’t deliver the same.”

My contact at Jimmyjane assures me that my comments have been forwarded to the product development team, who are looking into the issue closely. I really hope that is true. I certainly don’t expect Jimmyjane to alter their product on account of one consumer/reviewer’s opinion, which is why I’m not getting my hopes up for a fixed Form 2. However, if you own a Form 2 and agree with me, please email Jimmyjane (customerservice at jimmyjane dot com) and let them know. I doubt the Form 2 will be changed unless many people recognize this issue and pester them about it.

This saga has such a disappointing ending. I loved the Form 2 for a moment there; then I started noticing the freak outs, and they became more and more frequent. Lately, I’ve become so irritated and frustrated with my Form 2 that I no longer want to use it, and I sure as hell don’t want to recommend it to anyone else. I’ve never done a 180 on a toy before, but shit — I don’t want to steer people toward an expensive toy that is built to decrease in sensation when used in a very normal way.

And so, I am sorry for writing such a positive review of the Form 2. It is my obligation, as a reviewer, to tell you when a toy has serious problems. So I am telling you now. If you buy a Form 2, you are taking a gamble that the freak outs won’t bother you. And that’s a big gamble to take. (As always, you’re better off buying an Eroscillator.)

  1. To their credit, Jimmyjane has been a pleasure to correspond with. []
  2. Motor? []
  • http://dangerouslilly.com Dangerous Lilly

    I went to Babeland while in Seattle and Scarlet remembered reading about this as we both played with the toy….

    and confirmed all this is true. I was thankful I got to play with the toy before I wasted my EF giftcards on it.

  • Carnivalesq

    I agree with this. The glitch is really bad, and when it’s glitching, it’s practically useless.

    I am becoming the elite master of not triggering the glitch. However, the glitch is always on my mind when I’m using it. I keep using it, frequently, because my clit really likes having an ear on either side (top/botom) of it.

    So, yeah. It’s flawed. It’s flawed badly. I still use it. Because the orgasms are really good, but I’m constantly working not to trigger the glitch. Worth it? I don’t know. I like the orgasms, but for $135 this toy should not do this.

    I don’t care if it’s a necessary effect of how it’s designed. Work out another way to design it so it doesn’t happen.

  • Tuesday

    Its interesting that Sundae says the obnoxious behavior doesn’t happen when Form 2 is sideways or when you squeeze the ears together. Both of these trigger the behavior with mine.

    My Form 2 review is ready to publish. As soon as my video is uploaded, I’ll submit it. Then you’ll see another demo of its bad behavior.

  • http://heyepiphora.com Epiphora

    @Tuesday: Honestly, I just think EVERYTHING sets it off.

  • sophie2229

    I love Sundae’s comment! I should hire a Form 2 sitter… Or I should bribe my toy with candy until it behaves.

    Even though it goes bonkers, I still love this toy. Wouldn’t recommend it though.

  • Sundae

    @Tuesday: Tuesday, I’m about to write a comment on your EF review as well, but wanted to reply here too. When I made the video I didn’t think it happened like that, but other people has mentioned it does too, which is a real downer. So, I’m sorry for getting that info wrong, just in my experience that was the case.

  • http://lusciouslily.blogspot.com Luscious Lily

    I am so, so glad I waited for your final verdict before buying this. That’s an absolutely inexcusable design flaw, as far as I’m concerned. I’m horribly disappointed, because it sounded like such an awesome toy, but I’m glad I waited. Now I just have to figure out what to get with the stack of gift cards I saved up for the Form 2…

  • http://ofsexandlove.com adriana

    The thing that saddens me most about this is ,like you said, chances are these suggestions will not change the Form 2. They might be used in future toys or even a Form 2.2 but this means an entire stock of toys are pretty much worthless.

  • Amy

    Thank you SO much for posting this review! I really wanted this vibrator (even though I really can’t afford it right now) and I would have been enormously upset if I had gotten one and felt like I had wasted my money. Maybe I’ll get a tried n’ true hitachi instead. You’re the best!

  • Selective Sensualist

    I hope that JimmyJane does alter the design of the Form 2 so that the migration of vibrations does not shift to the base. I, too, was informed (via e-mail) by JimmyJane that the migration was an actual built-in design feature, not a flaw. So, if it is purposely built in, then hopefully they’ll remove it from future versions. I’ve learned to just settle using mine held horizontally, which helps to prevent triggering that annoying setting. But I wish I could use it more vertically, as I tend to want to hold it that way. *Sigh.*

  • http://twitter.com/hopeandmemory Liz

    You know, that’s kind of crummy. If there’s a design flaw that bad that’s affecting so many people, shouldn’t they, like… recall the product and fix it? It’s such a waste of money and a disappointment for all the people who trust in Jimmyjane’s product quality. :|

  • http://www.namelesschaos.com namelesschaos

    This does seem like a very deadly design flaw. Reading this reminds me did you ever try that 5th “anarchy mode” when JJ finally announced it?

  • http://heyepiphora.com Epiphora

    @namelesschaos: I tried it with the toy in my hand, but not on my genitals. Every time I think about using it, I ask myself if I want the frustration, and I never do.

  • E

    I’m so glad someone else is experiencing this and it’s not just me! Well, I guess I’m not glad, but I’m relieved to know that I am not continuously breaking my toy somehow. I’ve already had two Form 2s and both have given me the same frustration. It’s driving me crazy because I absolutely love the toy when it works properly-but when it’s not it COMPLETELY RUINS everything and I end up getting so annoyed I just toss it on the floor and give up.

    I contacted JimmyJane today and left a message. I’m hoping that there is something we can do. I don’t have a huge portion of my budget set aside for sex toys, and I figured this one would be worth the investment, but obviously it is not. I wonder if I can return it and they can give me a credit towards another toy? Has anyone tried this? I just want a good, rechargeable clitoral toy that works well for couple and solo play. :/

  • http://heyepiphora.com Epiphora

    @E: In my experience, Jimmyjane has been very good about offering exchanges when customers are dissatisfied with their toys. I hope they will do that for you.

  • Andrea

    @E: I know this response is to a post from 9 months ago, but I am now well versed in JimmyJane Customer Service. I purcahsed my Form 2 in mid-May 2010. They swapped out #1 with a new one because I called about the vibration stalling as cited in this reivew. #2 managed to out of nowhere develop a rip at the base where it charges and my Form 2 only ever was in a toybox, on its base or under my pillow so another manufacturer defect and then #3 just K.O.’ed and stopped charging. I am now on my 4th Form 2. This past time the Customer Service rep asked if I would like to exchange it for a different toy. As much as this toy has been problematic I still have yet to find one with a similar design style. I took yet another replacement and so far it has been fine. I just haven’t found it worth it to exchange it for the Form 3 or 4, or even 6. The Customer Service has been great each time and I am thankful for that. I don’t feel that I have been totally jipped out of my money although I can’t believe they refuse to redesign the damn thing. Lastly, when I received #2 and #3 in the mail they were kind enough to include Afterglow candles each time so that was a nice surprise considering they’re $35 a pop!

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