05.21.10

EdenFantasys: A pattern of deception

[This post is continually updated as EdenFantasys perpetrates more and more unethical, obnoxious, and sex-negative things. Everything is dated for clarity.]

True fact.Huge thanks to Juliettia for this image!

EdenFantasys is a huge presence in the world of online sex shops. But ubiquity does not equal goodness, and behind the glossy (and nauseating pink and green) exterior, there lies an unethical group of people who have broken the law in order to push EdenFantasys to the top, and a “community” that rewards sugarcoating and shuns criticism.

There are so many ways to overlook all the bullshit that EdenFantasys has pulled in the past. I know this because I did it myself. I knew that EF was rude to Essin’ Em and refused to pay AAG, but I stayed because EF has great selection, awesome searching features, and an active forum. I stayed because I enjoyed reading reviews, both the awesome ones and the terrible ones. And, selfishly, I stayed because I figured they couldn’t do anything to me. I didn’t work for them, so it wasn’t like they could fire me or deprive me of money.

Well, that individualized sentiment is a thing of the past now. So many unethical issues have piled up that it has become rather foolish, in my opinion, for anyone to continue to support EF. Let me explain…

Jump to a particular part:

All your links are belong to EdenFantasys

On Wednesday, Maymay wrote one of the most epic, damning, thorough posts in the history of the internet when he discovered that EdenFantasys has been fucking EVERYONE over with intricate, deceptive linking tricks. And, um, holy fuck, this is huge:

EdenFantasys has invested a staggering amount of time and money to develop and implement a technology platform that actively denies others the courtesy of link reciprocity, a courtesy on which the ethical Internet is based. Taking willful and self-serving advantage of those not technically savvy is a form of inexcusable oppression . . .

Articles published on EdenFantasys websites, such as the “community” website SexIs Magazine, contain HTML crafted to look like links, but aren’t. When visited by a typical human user, a program written in JavaScript . . . intercepts clicks on these “link-like” elements, fetching their intended destination from the server and redirecting users there. Due to the careful and deliberate implementation, the browser’s status bar is made to appear as though the link is legitimate . . .

For non-human visitors, including automated search engine indexing programs such as Googlebot, the “link” remains non-functional, making the article a search engine’s dead-end or “orphan” page whose only functional links are those whose destination is EdenFantasys’s own web presence. This makes EdenFantasys’ website(s) a self-referential black hole that provides no reciprocity for contributors who author content, nor for any website ostensibly “linked” to from article content. At the same time, EdenFantasys editors actively solicit inbound links from individuals and organizations through “link exchanges” and incentive programs such as “awards” and “free” sex toys . . .

. . . They’re trying remarkably hard to make certain that all roads lead to EdenFantasys, but none lead outside of it; no matter what the “link,” search engines see it as stemming from and leading to EdenFantasys.

. . . EdenFantasys also actively performs link-stuffing through its syndicated content “relationships,” underhandedly creating an outsourced and distributed link-farm, just like a spammer . . . Articles published at SexIs Magazine are syndicated in full to other large hub sites, such as AlterNet.org . . . we can see that this content was republished on AlterNet.org shortly after original publication through EdenFantasys’ website . . . However, a closer look at the HTML code of the republication shows that each and every link contained within the article points to the same destination: the same article published on SexIs Magazine . . .

. . . This is no mistake on the part of EdenFantasys, nor is it a one-off occurrence. The amount of work necessary to implement the elaborate system I’ve described is also not even remotely feasible for a rogue programmer to accomplish, far less accomplish covertly. No, this is the result of a calculated and decidedly underhanded strategy . . .

. . . here is unmistakable evidence that EdenFantasys is doing literally everything it can not only to bolster its own web presence at the cost of others’, but to hide this fact from its understandably non-tech-savvy contributors.

Yes, some EF programmer spent hours and hours — if not days, and quite possibly weeks — concocting a code that would artifically make EF look like bigshots on Google while simultaneously fucking everyone else over. There is a reason that people buy paid links on popular sites (see those “sex toys” links in my sidebar?) — because merely having the link on a popular site helps the linked site’s pagerank. EF is denying their writers this tiny courtesy; any link on EF to an off-site review does nothing for its writer, since Google sees the link as one to EF. Bottom line: EF is saying “FUCK YOU” to everyone who provides content for them. This is not an exaggeration; shit like this is considered unethical by Google itself. (If you’re still confused, AAG has a concise run-down.)

This is even more terrifying when you consider how many people EF has roped into “link exchanges” with them. Link exchanges that benefit only EF. Nice.

But never fear, EF’s lead programmer can explain it all to our tiny brains: “In most cases modern search engines do not understand the dynamic information, although it would be highly beneficial for us if they did, since they are missing a lot of information.” Are you fucking serious? Yes, let’s wait for the INTERNET to catch up to your HIGHLY ADVANCED and NOT AT ALL SUSPICIOUS linking tactics. Right. Maymay dismantled EF’s “explanation” in 2.5 seconds.

EF’s “explanation” confirms that they think we are morons who will simply take them at their word. We are not technologically ignorant. We live on the damn internet. We have a “view source” option just like everyone else, and when we view others sites’ sources, we see code that makes sense. For example, here is Babeland’s off-site linking technique, taken from this entry in their blog:

<a href="http://www.sugarbutch.net/2010/05/review-jimmyjane-massage-stone/" target="_blank">The JimmyJane Contour M Massage Stone</a>

And then EF’s version of “linking.” This is the “link” on EF that goes to Sundae’s off-site review of the Vixen Mustang:

<span ID="EFLink_72651_3e29de">Read the entire review</span>

EFLink. I shit you not. This is hysterical. This is unforgivable.

And EF knows it’s unforgivable. Why? Because they’re trying to continue doing it. If they actually cared about the community’s concern, they’d be fixing that shit right away. Instead, they have force-fed us a lie-filled “explanation” and muzzled the community from having a response. Now, anyone who dares to post something intelligent about this in the EF forums (or on Twitter, apparently) gets locked out of their account or has their post deleted. One blogger has said nothing about this hoopla, yet was still locked out. An entire thread was deleted, responses were deleted, and the relevant threads are now closed to new comments, effectively burying them among innocuous other threads and polls.

This treatment of their so-called “community” is condescending, malicious, and very telling. EF clearly wants to prevent people from knowing about this. They want this to go away ASAP so they can go on their merry way without changing a thing. Any bullshit EF or their people spew about community, accountability, and transparency is just that — bullshit. EF is not a community; it’s a fucking joke.

(Oh, and as if hijacking every link on their site wasn’t enough, they also link-spam on others’ blogs. Nice.)

And now I feel so stupid for staying as long as I did. Really, really stupid. I mean, I think we can all agree that they banned me with only a paltry amount of respect — with a cold, terse email and a slanderous forum post. But what EF did to me really isn’t that bad compared to what they’ve done to others.

Why pay employees when you can treat them like shit?

Several people have mentioned that they didn’t know about EF’s history of fucking people, especially employees, over. Thankfully, Essin’ Em wrote a blog post detailing the injustices she saw perpetrated first-hand on EF employees, which is far more concise and thorough than anything I could write. Click the links within the quote for more info about certain situations.

AAG had to take them to court to try and get the remainder of her pay which they denied her, and then they screwed her over by sending an expensive lawyer to the midwest to try and prove that she had to sue the company rather than the owner, and do it in NJ. I promise that cost them a lot more than the $1200 they owed her, but they did it. AAG STILL hasn’t gotten her last 2 weeks of pay.

They tried to get out of paying me hundreds in affiliate money, claiming they had shut my account months earlier. When I sent them screen shots taken that day of my open account with money in it, they had their current affiliate manager sending me a strongly worded hurtful letter, accusing me of slander and libel. Everything I said could be backed up by other employees, and I told them this. I got paid.

. . . That Toy Chick had to get multiple people involved to get her back pay. A woman from the government helping out TTC recused herself from TTC’s case because the owner (Fred Petrenko) was so vile and misogynistic to her.

Sarah Sloane left her full time position. I don’t know why, but I know Sarah and I know she is very dedicated to any job she does, so I’m going to assume (not say, but assume) that she fell victim to Fred’s common “I say one thing, in writing, and you do it, and I change my mind, and get angry at you” ploy, or to the “I’m not going to pay you what you’ve earned” schtick . . .

Matthew, so I hear, needed to take emergency time for family. I’m not sure of the details, nor will I share them if I hear them. It doesn’t matter — family emergencies fall in the same category as domestic violence emergencies in my mind. He was fired, just as I was yelled at for taking my friend to the ER and to file a police report (having told the boss I was doing so).

Delilah Douglas was there before I was — she hired me to help her out. She was “let go” randomly one day, about 4 months after I started. Why? Because he thought I was doing a better job and she was being “lazy” by fact checking and editing reviews, articles, etc.

In addition to all of this, I found three additional people who were burned by EF. One woman, who asked to be referred to as J.S., worked at EF doing live chat for a while (she was paid in commissions). Fred offered to sponsor some of her educational classes/events and to provide toys.

Fred gave me a ton of stuff – some samples, some new – which he prepared for me to pick up. When I got there I got whatever I wanted – literally walked around the warehouse with the warehouse manager and took what I wanted off the shelves. I got over $1000 worth of stuff.

Then came another email from Fred with some quite intense promises in it (take a deep breath): free samples for her classes, discounted products, an online interview with her to promote her events, publication of her event schedule, a possible cameraman to shoot specific classes, adding a “shopping functionality” to her website, help with her own website’s development, and payment for her help with the “guide” section of EF. All of this was promised in one email, but J.S. says, “Nothing ever panned out from any of this,” despite many meetings.

J.S. continued to do live chat and earn commissions. Then one day, her account was deleted. After contacting Fred, she received this email back:

The last time I saw you was almost a year ago when you took a box of toys from us.
You were supposed to report back, post some reviews, thank us at least.
Instead you just disappeared and now this.
Sorry but I doubt I can send you the recommendation.

J.S. says,

I did report back. I did thank them. I did have multiple meetings with them. I did post reviews and they did have plenty of people buying stuff from me. I asked for verification not a recommendation of any sort. and that was the basically what happened. That was the real reason I was sticking around. For the “hours” of experience I was accruing providing one-on-one sex education around sex toys towards my sex educator certification. They wouldn’t give me a letter when it was all said and done.

Obviously, being treated like shit is quite the pattern at EF. Another former EF employee wrote this to me via email:

. . . while I was off for a couple days to attend a family funeral with my mother, I got some upset emails from Fred about things I’d missed or things he wanted me to be on top of (during that immediate time period). After I got back, the pattern of communication for the rest of my time there was as follows. No contact for a few days, then some angry contact in which he’d tell me how I was fucking up or doing things wrong. No constructive direction. In fact, he didn’t say anything specific to me about what my job should encompass the entire time I was there . . . he asked me to hire another full-time person to take over some of my other duties . . . He told me she’d be the program manager, and didn’t tell me anything specific about what I would be doing, just that he had plans for me. I asked him for more information, got none. I started training her, but after repeatedly being blown off by him I decided he was likely planning on firing me as soon as she was trained, so I quit one morning, on the spot (which was a big deal for me).

. . . essentially, the owner of the company is an unprofessional, unethical, emotionally abusive boss (towards multiple employees).

I think that about sums it up, really. Unethical and emotionally abusive.

Added on 12/30/10: Another past EF employee and very well-respected blogger, Cecily, has come forward, recounting EF’s treatment of her in 2010. If you wanted proof that EF has not cleaned up its act, here it is:

I regret taking that job last winter working for a company that not only damaged my standing in the blogosphere by association, but also damaged my professional reputation. I regret not immediately quitting the job the first time the owner of the company lost his shit and started screaming at me on the phone . . . I regret, even, trying to maintain a tiny sliver of professionalism and not name the company on social media sites because I’ve watched them suck in other bloggers to rake them through the same horrible experience I had.

I regret all of that, of course, because it eventually led to a near four-month period in which I wasn’t paid anything. A financial set back that still is affecting our family to this day, leading us to have our second Christmas without presents for the adults in our lives, a bankruptcy on file, and us almost losing our house.

Cecily does not name EdenFantasys in her post, but she has given me permission to link and quote her here.

Let’s talk about the atmosphere

Added on 02/22/12: You know, I’m gonna sound like an old grandpa when I say this, but things weren’t as bad on EF back when I started there in 2007. Mainly, they were selective about who could review for them. Now, they encourage anyone and everyone to start reviewing, even if those people know nothing about sex toys. As a result, the site is bloated with positive reviews and a strange atmosphere of forced joy. Navigator captured the atmosphere perfectly in her post, “Glitter Puke: Why I left EdenFantasys“:

Glitter puke is a phrase I just made up to describe the unfailingly positive yet utterly false atmosphere that surrounds the EF site, magazine/blog/thing, forums, and even a lot of the reviews. Everyone’s all cheery and happy and pastel-colors all the time, and yet it seems almost stilted, in a way, like everyone’s being too nice. After a while, you start to realize everyone’s pretty much just regurgitating the same happy bubbly attitude those who are above them have started. Sure, it’s a friendly, welcoming attitude, but it’s empty of anything with substance. I started to notice after a while that positive reviews tended to get more comments than negative ones, and then I noticed that a lot of the reviews weren’t really all that great. I know I’m not much of one to judge, but a lot of the time I just felt like I was reading a product description with a little “you should totally buy this” tacked onto the end. Intrigued, I was not.

Then, I started looking for toys to review. EFs review program, in theory, would work great, as your rank in the community (based on activity and other users’ ranking of your reviews) would determine what price range of toys you could request. I started to get irritated, however, when I noticed stuff made of fucking jelly rubber and cyberskin bullshit show up in my search results even after I had it blacklisted in my material preferences. What the fuck, EF? Do you think I just won’t notice?

. . . Oh, and way to not make the material safety ranking you love so much visible on those toys unless you click the material name and then notice it’s a motherfucking 2. That’s just classy.

. . . Then, there are the little things that bug me about the place: the forum discussions are boring, the magazine is absolute tripe on a bike, and their name violates a basic rule of English, have I mentioned that?

And things have only gotten worse with the inception of the points program, which rewards people for doing simple shit like commenting on reviews. What does this lead to? Comments such as “great review!” and “thanks!”, or the dreaded smiley face, or both. And god forbid you write a negative review; you will probably be judged and told that you don’t know how to use the toy.

Added on 12/07/12: EF is actually a pretty puritanical place. You’d think a place that sells sex toys would know, I don’t know, anything about trans* people, but no — they don’t. Trans* people are not welcome there, and often experience rudeness when they try to speak out in the forums. It is for this reason that a previous contributor has left EF.

Added on 01/04/13This forum post is precisely why nobody should trust the reviews posted on EdenFantasys. Their reviewers are being told to be — and many are agreeing that they will — even MORE positive than they already were. With stupid and completely illogical “reasoning” from the higher-ups such as this:

Reviews: Reporters vs. Critics . . . some people, for many reasons, veer off of an informative path. Your reviews can be fun and interesting, they can be creative and unique, but it must be helpful to someone considering the purchase of this item. That is the entire point of the review. If the toy is great, explain why it is great. If the toy is not useful, explain why. It is easy to rant and rave, it is easy to make colorful associations, and it is easy to overly obsess on minor details, but please do not lose track of the focus.

Critics need to be entertaining. They need to maintain their viewer / reader base. They need to rant, be funny, and make inflated claims, inserting their personalities into everything they cover. You are not critics – you are all reporters. You need to stick to the facts so that other people can share the same great experiences that you had. That is only fair.

It gets worse as you keep reading. If you visit EF to read the reviews, be careful. There is a lot of incentive for their reviewers to sugarcoat everything.

Added on 01/09/13: Two EF reviewers, Kira and Beck, have left the site due to several issues. Their accounts were disabled once they each wrote a post on their blog about why they left.

They cite incessant point system abuses such as forum spam, plagiarism, and errant voting, an atmosphere in which veteran members are chastised if they are not nice enough to new (point farming) members, the suspicious admin response whenever someone mentions EF sending out used toys (detailed in the next section), deletion of any threads that the admin doesn’t like, and the ridiculous forum post above which asks reviewers to sugarcoat their reviews.

Kira describes EF’s atmosphere:

After over a year of time in the community, here’s what I can tell you it boils down to. Eden wants to maintain a perfect appearance. They are the stereotypical “ideal” family: flawless on the outside, a dysfunctional mess when you take a closer look. There is a thick air of forced happiness from those that run the site. If you begin to see through the veil and speak up, prepare for the worst. They will adore you while you’re new and still enamored with points and assignments. As the lure of these things fade and you start to notice the peeling walls, they will no longer care for you.

She likens shopping at EF to buying a $10 jelly dildo:

Telling you not to shop at Eden is like telling you not to buy a jelly dildo. I can tell you it’s unsafe, likely to burn your insides, and may even give you cancer. Many (hopefully most) of you will take that information and decide to buy something safer. Some of you, on the other hand, are gonna decide that spending only $10 on a dildo is more important.

Beck explains:

I started reviewing for them July 2011. Now, over a year into it. I am leaving. I’m even finding it hard to want to go back to make good on my word with mentoring, assignments, and other tasks I previously agreed to. Why you ask?

Well, there is a long history of well documented stuff about EF. First, most of the blogging world and EF world knows about  the public banning of a member. This was before my time on EF. So, when I heard about it; I thought “Well, hopefully EF has grown up by now.” I continued my reviewing for them. Even after reading the post and learning about their unethical linking, but most importantly their unethical practices with employees. Again, I thought to myself “They have changed by now. Such unethical practice can’t maintain a business.”

I was wrong. I was very wrong . . . After everything I’ve decided that EF is not the kind of company I want to represent any longer. Their unethical practices in the past and in the present are why.

Sending out used sex toys

Added on 12/06/12: Somebody took to Reddit to write about how EF sent them a toy that had clearly been used — or at the very least, tampered with.

I ordered the Zini Seed which was on sale for a black Friday special on the online sex shop, Edensfantasy. Upon receiving it last night and opening it, I thought it was a little strange that the vibrator was packed pretty poorly in it’s box, as it fell out with no effort, but thought nothing of it. As I tried turning it on, I realized it was defective as it only had power when plugged into it’s charger. As I examined it closer to possibly see if I could see what was wrong with it, I realized that it looked a little……used. USED. My stomach dropped. I thought “NO way would a company send someone a used sex toy, no fucking way.”. I reluctantly looked a little closer to it and realized that there was what looked like dried body fluids in the seams of the vibrator!!! As I examined the package it came in, I noticed that it was ripped, and not from me taking it out. I also noticed that on a clear plastic part, where the vibrator sat in in it’s package, it looked like some sort of fluid had been wiped off of it!! Seriously, WHAT THE FUCK?! I am in disgusted disbelief. What kind of company sends someone a fucking USED VIBRATOR?! Thankfully it came broken so I didn’t use the damn thing! It’s bad enough that my hands were all over it trying to figure out why it wouldn’t work!! Ladies, do not ever order from Edensfantansy!!

When EF finally replied, they told the poster to send the toy back and that they’d give a refund. Cool story, bro. As another Redditor said, “Honestly, the fact that they didn’t bend over backwards throwing gift cards at you means they probably don’t actually care that much. I bet they do this whenever they can get away with it.”

Another thing I find disconcerting is the assertion (made several times) by the marketing director for EF, Jaimes Lee, that they use some sort of powder coating on their silicone toys when they store them. Why they use it is unclear because Jaimes keeps talking about how “it’s humid in Atlanta. When [the powder] gets moist, it can look icky.” This also means that they open boxes for the sole purpose of powdering sex toys that don’t even need to be powdered.

This is not the first time I’ve heard of EF sending out used sex toys. There have been various semi-sketchy statements about it on sites like Epinions. And in 2010, blogger AAG was sent an email from a former EF employee:

I worked for Eden Fantasys for approximately eight months.

. . . One day I arrived at the office early. Most people were not in yet, but the product manager was there. She was at the sink washing things. I set my computer up, went back to say hi, and noticed that she was washing dildos. And drying them, and bringing them to the warehouse (directly attached to the office). She said something about returns that hadn’t even been opened. Some companies package their toys in simple plastic bags stapled at the top, which is easy to reproduce. At least one other person can attest to this practice. Enough said.

Is this how they uphold their ridiculous 60-day return policy? Remember, places like Babeland and Good Vibes do not allow “satisfaction returns.” EF does.

Added on 01/02/13: An EF reviewer got in touch with me to reiterate how dubious EF seems about their return policy:

The topic has been brought up on their forums before as well. Eden has stated numerous times that their shipping department and returns department are separate facilities. I told them that if this was the case they should add that info to their FAQ to clear up any misconceptions out there. They refused to do so, basically saying people could trust them or not.

Ever since they refused to officially say they were separate I’ve been very suspicious. My friend who is also on there and I started doing some research. The address they ship from and the address returns go to are the EXACT SAME. Even the suite number is the same. We did a Google map search and it’s just one big warehouse.

I know if I make a forum post calling them out on this they’ll just delete it and ban me.

Added on 01/15/13: Someone left a note for me on Tumblr stating that they got a toy from EF’s Black Friday sale that had scuffed packaging and residue on the dildo itself.

Added on 02/19/13: EF has changed their tune and is now claiming that their returns department is just in a separate area of their warehouse.

Mass firings and “the end of Eden”

Added on 05/17/13: On May 15th, a forum post from admin Gary announced that he was leaving EF, along with five other important administrative people: Carrie Ann, Emma, Jaimes, Sammi, and Justin. It was understood very quickly that these people were fired.

Suddenly this tweet one of my readers captured a few days prior (and now deleted) made more sense:

"Isn't it fun when you lose your job and you find out it's not for the reason you were led to believe."

This is not the first time. In February of 2012, EF fired Mistress Kay, Liz, Laurel, and Kristi. Liz went to unemployment court when EF refused to pay unemployment.

Regarding the latest situation, Laurel spoke out:

"Each of us was told Fred couldn't afford to keep us. He's been struggling for awhile"

On the forums, she reiterated:

What’s going on here is 100% damage control and y’all would be wise to be skeptical. The behavior of Eden over the last two years has been the behavior of a company circling the drain, nto a company ready to reinvent itself. But what do I know, I only worked here for three years.

This was confirmed when an audio recording of the firing meeting was posted. It has since been removed after Fred called his former employees threatening to “come after” them, but an anonymous freelancer was kind enough to transcribe it.

FRED: Hello? Hi guys, hi. Uh, um, okie. It’s um, it’s unbelievable actually, I-I still am shocked, but I don’t know what to do. It’s probably the end of Eden. Uh, we now — uh we got actually — I mean, uh, no — the conversions are so down that for the April that we lost one hundred and fifty thousand dollars.

Uh, which, uh, was actually so expenses over sales, were 150k, and that, uh, is in no way something that we can cover, even if we all disappear. I mean, no — I mean.

So I even don’t know what to do, but uh, it’s essentially the pricing war. The cost came from the product cost that’s been sold at the discount level equal to Amazon’s, and that’s a hundred and fifty thousand loss for the month. In all my history, uh, I never had this loss for the year, let alone the month. And, um, I even don’t know how to sustain all of that.

So the numbers has been ten times verified, and the — uh, eh — it’s no way it’s a mistake or something. So, uh, that — that’s, um, unfortunately the very, very bad news. Then, right now in the process of letting go almost everyone here — it’s Rufina, myself will be left, and some people in warehouse, so — so it’s that bad. Moldova has been notified as well. Uh, I don’t know what to do in Moldova yet, I mean, but it’s actually same — same consequences.

Uh, so, guys I — um, I-I thank you all for the great time we had together, but um, everything has it’s beginning and it’s ending, and that’s probably the ending of EdenFantasys as it is.

Um, so um, hhh — no need to transfer anything to anyone, it’s actually no one here to pick up anything. So, whatever your state of affairs at this moment, uh, don’t make, um any public announcements because we going to probably file some protection for the time being. Um, but um, we’ll see what we’re going to do, I mean I don’t know yet. I just don’t know yet.

Uh, so guys I’m very sorry and I really enjoyed working with you and enjoyed our good years together, uh, but looks like, looks like it’s um — that’s it. Okay.

CARRIE ANN: Fred, um since Kelly is there today, should we submit our final invoices and expect to get PayPal’d today?

FRED: Um, not sure about today, but yes, submit invoices please and it will be paid next week, sometime next week. The invoices will be paid. The invoices will be paid.

CARRIE ANN: Okay.

MAN 1: I don’t really know what to say Fred, but I’m — I am sorry and it’s — it’s definitely been a pleasurable experience getting to work with this company.

FRED: Thank you guys, and I’m sorry myself. (sigh)

CARRIE ANN: It’s heartbreaking — I feel bad on all — I don’t even how to — I feel very bad just having to leave the whole community hanging too, I don’t know —

EMMA: Yeah…

CARRIE ANN: …what to do with that, they’re going to be so very confused.

FRED: They — they will be, but, uh, I don’t think anything can be done here. I exhausted all of my efforts, I exhausted all of my efforts of raising money for the — for the time being. I’ve been refused, uh, all credit lines, so — because it’s actually has been — the situation has been worsening for quite some time, as you know it of course, but um — that — that’s okay. All banks shut down the doors, all vendors just want their invoices get paid, so that’s where we are right now. Uh, and I exhausted all of my opportunities to get — to get back on track.

Um, I um, I don’t know guys what to say. It’s — really — it’s really fucking unbelievable what is happening. Okay, anyway. I wish you all well guys, I wish you all well and I very thank you for your time and your efforts and for your job and service. Thank you guys.

ALL: Thank you, thank you Fred.

FRED: Okay, bye.

ALL: Bye.

There have been doubts as to whether the video was somehow faked, but the appearance of Fred in this video (around 2:27) should remove all that doubt. I also asked two former EF employees if they could identify the voice. Both said unequivocally yes.

I worked with Fred in the physical EF office for over a year, and I can confirm beyond a shadow of a doubt that the voice in the recording is Fred’s. The particular cadence, pauses and thick accent are both familiar to me from many, many meetings and there’s no way that’s “faked.” Anyone that’s heard more than two words out of his mouth would be able to confirm that’s him.

I’m absolutely sure that is his voice. Not only does it sound the same, but he uses the same phrases and cadence as when I worked with him. He started a conversation the exact same way when [name redacted] and I were there, and he told us we all had to agree to a $1/hr paycut or the company would shut down.

Fred’s statement on the forums contradicted what he said in the video, saying in part:

Unfortunately, some of our EF staff family left very suddenly. I and our entire community appreciate the contributions that these individuals have made throughout their time with EF. Let me assure you that the decision to let these individuals go was not one I took lightly . . .

Some of the posts have suggested that the staffing changes and some supply shortages are due to a dire financial situation. This is wholly untrue. EdenFantasys is financially stable. The changes were made in an effort to better position EF in the market place. I ask for your patience, understanding and continued loyalty.

. . . To clarify more the staff decision: I put certain goals for the team to achieve. EF has 2 very distinctive groups: customers and community. Unfortunately, the level of interactions between the two is minimal and the main goal for the team in the last 2 years or so was to bridge the two, create symbiotic relationships where community promotes EF, helps its customers with the purchase, and customers support community financially. The goal has not been reached and the team is being replaced.

Uh huh…

My banning, and the repercussions

And, of course, I was permanently banned from EF, for reasons I can only guess. Perhaps one of them was rating a mommy blogger review “not useful at all.” It actually had the line in it, “This surprisingly does such a number on the G-Spot ..Did I Say The G-Spot!!” Yeah, EF seems to be more concerned with showering their affections on “mommy bloggers,” who provide free advertising for them, than quality reviews that don’t make readers’ eyes bleed. And that makes sense — the more links that go to EF, the better they look. Good writing and readable text don’t mean anything.

Ultimately, many people have permanently and voluntarily left/shunned EF: Adriana, Britni, Carnivalesq, WomanTribune, Femenina DeliciosaJuliettia, ElodieCinnamon, Saraid, AKinkyDichotomycand86, Ghouldilocks, Aurore, to name only a handful. And still others, who were never involved with EF in the first place, have vowed to never become involved.

AAG threw together an amusing image, which is actually kind-of depressing when you realize just how many people can identify with it now:

How to escape

Everyone has their own reason for staying, be it for the toys, the (sometimes) fun community, the gift cards, or for the commissions. But I want you to know, there are other options. You can buy from more ethical companies. You can start your own blog and review toys for other companies. And I would be happy to help you do all of this. If you’re starting out as a reviewer, sign up for some affiliate programs and email various companies asking if you can review.

At this point, if you still believe EF is a stand-up company with good intentions, you are incredibly naive. EF does not care about community. They care about money and dominating the market. They have been very successful so far, and their success will likely continue. That’s what makes this so frustrating. This is a company that pretends to care about its contributors, but fucks them over with insane Javascript behind their backs. Pretends to be fine with dissent, yet bans people for “overall negativity” and locks people out for simply contributing to discussions (or not even). And they think they can cover it all up with lies upon lies.

Let me make this loud and clear: EdenFantasys DOES NOT CARE ABOUT YOU. You are nothing more than a tool for them to acquire money and rank. Don’t drink EF’s Flavor Aid any longer. Leave them, boycott them, report them, spread the word. Let’s show them what the community we’ve built on our own can do.

[For even more on these issues, visit Wilhelmina's amazing link round up.]


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  • Navigator

    …oh shit.

    Looks like the snake will be the last thing I review for them. O_O

  • Anonymous

    I have been hearing loads of this stuff recently. The people working for EF have treated me like crap for ages. Any time I need help or have a question, I get snotty responses or NO response at all. I’ve been reviewing there for three years. I don’t feel at all valued or cared about in the least.

    Honestly? Because of the way they’ve treated me and other people, I don’t buy from them. I take advantage of the free review items and the points system that doesn’t cost me a thing. I figure people deserve access to reviews and information about sexuality. If I can provide that, while not financially supporting EF…then awesome.

  • http://teagan-shepard.blogspot.com Teagan Shepard

    @Anonymous: I have to agree with you there! I have maybe spent $2 total on all the stuff I’ve gotten from EF. Everything’s been paid for with gift cards from writing (which I am okay with the pay scale on that) and points.

  • http://twitter.com/#!/LinToxic LinToxic

    Damn.

  • Beck

    Wow! I’m just now reading this. I’ve heard about it, but never looked into it.
    I think EF is a bunch of asshats. I want to stop reviewing from them, but I don’t have enough othet sponsors, yet! I’m working on it. After reading it, i’m even more ready to leave. What a bunch of Dicks!

    ~Beck

  • http://twitter.com/bedheadtweeting The Redhead Bedhead

    I’ve been looking into affiliate programs now that I’m spending more time on my blog. Thank you so much for documenting this. You probably helped me side-stepped some trouble.

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  • http://elspethdemina.wordpress.com/ Elspeth Demina

    Every once in a while, I get tempted to join EF to try and counteract the sugarcoted shitty reviews. Amusingly, even when I made an account to be able to make a comment on a forum thread I looked around to see how I would go about this, if I finally did go completely nutso. I couldn’t even find the way to do reviews. I humored the site and contacted their support team to fix it. I was given a huge runaround. Either they knew who I am and wanted me not on the site, or they are just really daft all around. Either way, it’s for the best.

    Unfortunately, the jelly toy analogy is so true. I see it every day at my work, and I’ve seen it in almost every line of work I’ve ever had. You can tell folk until you’re blue in the face, but there will still be those for whom price or glitter will overpower any sense of wisdom they may have. Sad really.

  • CO

    *sigh* I’ve joined most of the affiliates. I just can’t get anyone besides EF to work with me since I’m so small. Evidently I’ll get tired of dealing with EF and just quit doing reviews, I suppose. :/

  • Beth Dawsey

    I see this blog was posted in 2010 and I just now finding it. Thank u for posting this. I have been shopping with Ef for two years I thought the site was so easy to roam around I never expected to hear this news I am shocked. I plan to boycott the site but where will I shop for toys now? Google search here I come!

  • Jayne

    I haven’t had any issues with Eden myself. I keep hearing things like this but only recently. I hope none of the toys I’ve gotten were used, but I’ve never noticed anything fishy either so who knows. I’ve read negative reviews before on many occasions. I don’t doubt anything you’ve written here, I will take this info in and keep my eyes open.

  • Anonymous

    I’ve been a part of EF’s “community” on and off for about 7 years. I was attracted to them back in the “good ol’ days” then saw shit go down, especially when the management there changed in 2009. I turned a blind eye to it for a long time, and continued to support and promote them. As I read this article, I see a lot fo things that I already am aware of and some things that I had no clue were going on (Used sex toys?! WTF?!). I’ve finally made up my mind to no longer promote them. I’ll be deleting any blog posts that may still remain, so they’ll get no hits from me. I’ll not longer give out my affiliate code. I’ll be cashing out all my comissions as soon as the peiord closes (Usually I just give it back to them by buying products with it). However, I will stick around to farm the fuck out of the points program so I can keep getting free condoms, lube, and other goodies.

  • Vieux

    Don’t quit doing reviews! Look, I’m done (I originally wrote that as dong, so apparently I have that on my mind) with EF and I’m not working with any other companies. Am I going to quit reviewing? Hell no. Keep reviewing. Link to companies that are worth the time and effort. When they start getting traffic from your viewers, they might contact you about doing reviews on the regular basis. Don’t quit reviewing because no one wants to get “on board” with you. That honestly makes it sound like you want free thing upon free thing. Review because you love it and want to educate people.

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  • http://www.grittywoman.co.uk/ Gritty Woman

    I have no experience with Eden Fantasies but as a reviewer I try to keep an open mind to most companies. (and complaints from people) However I have shunned Eden fantasies from the start of my journey after following this post, as well as all the posts linking out from other bloggers. Reading all of these experiences from so many people who have worked closely with the company is all the information I need. So many people. It is all the prove I need to avoid EF like the plague and I bet I am not the only one. This company sounds dodgy as f… and I would not be surprised to hear they are going down. Word gets out people. Treat your customers with respect. Sending out used toys is downright disgusting and unforgivable. Erghh

  • Juliettia

    I find it interesting that Fred claims the video was a fake and less than 20 minutes later we have tweets from former employees saying he’s going to “come after them”. Keep digging.

  • http://novelteez.blogspot.com/ dizzygirl

    The recording cracks me up. But damn.. the droning. I could only listen to a couple minutes.

  • Juliettia

    I had trouble even understanding what he was saying. He was not clearly spoken. A transcript would have been super awesome.

  • Skeptic23

    Dear lord, I wish I’d found this information sooner! I became an “Advanced Reviewer” with EF a few months ago, and when I read your section about selling used toys, it totally struck a chord. I sent a toy back recently that had several fairly deep scratches in its pretty metallic finish straight out ot the (undamaged) box. I was suspicious about that one. I’m also betting that a bustier set I ordered over a year ago was used: it was missing its matching stockings, and the cups had no padded lining as advertised–I now suspect the original owner cut them out, because the one other review on it talked about the cups being padded. Ew, ew, ewwww! No wonder they have such a great return policy!
    The whole reason I found this was that, on the forum, I was questioning what was really going on when the entire community management staff was fired all at once, and the former employee who had quit was suddenly back and blowing smoke up everyone’s asses. A fellow skeptic sent me her email address, we corresponded, she sent me this link (among a couple others). Yep, planning to cash out my remaining points and stop wasting my time with this awful company.

  • http://novelteez.blogspot.com/ dizzygirl

    Luckily, a transcript does exist. I have a copy and would be happy to send it to you if you want. You can send me an email through the “contact me” tab on my blog and I’ll forward it over to you.

  • http://heyepiphora.com/ Epiphora

    Added a transcript to the post!

  • Juliettia

    Thanks. I know that a few people on the forums also clearly state that one of the voices is Carrie Ann, although she hasn’t confirmed this and probably can’t due to legal action.

    Just the fact that he called her right away with a threat after stating it was a fake sort of says there is truth to the video.

  • Juliettia

    Whoops. Guess I already said that a comment down. My bad.

  • Fred’s Russian Accent

    That’s definitely Fred’s voice. It’s not a fake and if you think it is, wake up and smell the pthalates. Fred fires everyone eventually, and if Stormy thinks she’s immune, she need only wait a few months when he loses his shit and accuses her of meeting goals that were never expressed. Given that she went back to work for him after all of her former friends were let go makes me think that they deserve each other. Fred may have finally met his match.

  • GlitterMakesMeHot

    I signed in just to tell you that I love your username. Carry on. =)

  • GlitterMakesMeHot

    The female voice asking about the community is most assuredly Carrie Ann’s. And the droning Russian is EF’s own Fred. No doubt about either.

  • Yeah ok

    Don’t know about any other crap that’s going on, but I call bullshit on the used toys. Having worked for them, I know for a fact that the company does not sell used merchandise. All open returns gets discarded – I have seen pallets of stuff trashed. If anything, manufacturer is probably at fault due to poor QC. My 2 cents.

  • Juliettia

    Really? Because I was sent a toy that had been opened before it left the warehouse. A battery was placed inside the toy when the package clearly said “battery not included”. When I brought it up with Gary he told me that sometimes the toys are “tested” to make sure they are OK “but it is always with gloves”.

    Not sure I’d trust someone testing a toy with gloves that leaves a dead battery inside a toy.

    It is no longer new if someone else turns it on or uses it.