1) As others have said, I’m pretty sure it’s not legal for them to divulge that information. I would expect they’d be especially leery of doing so if they had reason to suspect that you would make the information public on your blog, which they did.

2) Brian directed you to Jason, and asked you to *call* him, which you didn’t do. You had someone else call FOR you, and he happened to not be there at that moment, you didn’t try to call back. Instead, you dug around and found his email, then emailed him (which you’d basically been told not to do.)

3) Whether or not it’s important for you to know (and I’ll admit, I’m curious myself) what happen to Chuck, it’s really not any of your business, or ours. I have no doubt that it’s been handled.

If I were Brian or anyone from Don Wands, I wouldn’t have given you the information, either. Especially since you seem to have the intent of publishing said info if it were given, and it’s simply not public information. I would say that, in ignoring you, the company is trying to avoid an even bigger public firestorm, and I can’t blame them.

If you yourself had called Jason as you’d been told to do by Brian, you may well have received a response. It’s entirely possible that Jason does indeed get so many emails a day that there’s no way he can get to them all. Especially as he works for a rather large and very well known company, and his email address is, apparently, publicly available. He may not have even read your emails yet- I’m sure he probably gets hundreds per day.

I don’t think they can tell us about employee operations and honestly, I don’t think I’d want to know. Seeing that they can tell what was said was poor judgment is enough for me to think they will take steps that are appropriate and necessary within the company.

I am glad that some of the higher-ups contacted you because I really want to like the company.