Comments on: Or you could get defensive

By: Leslie

Leslie — Thu, 01 Jan 1970 00:00:00 +0000

I think Glow is misunderstanding the entire point of a product review. Its for feedback!!! That is exactly what you got. You every heard the phrase “Don’t shoot the messenger”? You made the toy! The only person you should be angry with is yourself. My guess is that you didn’t even bother to see how real women liked these before releasing them. Just come up with some generic shapes and put in your bulk overseas order and pop it on the shelf. I am sorry to tell you Glow, but you are the Walmart of sex toys.

If I sound annoyed, it is because I have had first hand interactions with their company and I know how they are. I will leave it at that.

By: Submissive_D

Submissive_D — Thu, 01 Jan 1970 00:00:00 +0000

Brian,

I wasn’t going to comment here, and after reading “Don’s” response to the review and follow up comments I was prepared to think twice about buying any Don Wands product (which I thought was a shame because, while I haven’t bought one yet, I think your products look totally awesome- and they come with a storage bag which is amazing and ALL toy makers should do it- especially those who make GLASS toys- which are difficult to store without fear of damage, especially if you have more than one!).

Seeing your response here made me glad I bothered to read to the bottom of the page. You’ve restored my faith in your company and I would feel completely comfortable buying one of your products.

By: Toy With Me

Toy With Me — Thu, 01 Jan 1970 00:00:00 +0000

Honest bloggers such as yourself allow the customer a non-biased, up front, detailed over view of the product. It is nice to know that most manufacturers understand that reviewers such as yourself pinpoint design problems to allow the customer insight before they make a purchase. Thankfully in the end Brian Nupp stepped in to correct and retract comments made by Don/Chuck.

By: Don Wands Blue Swirl Rocket — In Depth Sex Toy Reviews By Toy With Me

Don Wands Blue Swirl Rocket — In Depth Sex Toy Reviews By Toy With Me — Thu, 01 Jan 1970 00:00:00 +0000

[...] as I really like this dildo. This, combined with reading about how a representative of Don Wands reacted to a negative review of their new Treeze Wave dildo by respected reviewer Hey Epiphora, gives me pause in reccomending [...]

By: aag

aag — Thu, 01 Jan 1970 00:00:00 +0000

Now see, wasn’t that easy? Brian, that was a great response to the original review and to remarks made by Chuck.

By: Brian Nupp

Brian Nupp — Thu, 01 Jan 1970 00:00:00 +0000

I would like to take this opportunity to introduce myself: My name is Brian Nupp, I’m the Vice President of Sales here at Glow Industries, Inc. and we manufacture Don Wands and Treeze. I’ve been with Glow for 15 years and am very proud to have had a hand at our company’s success. We’ve come a long way! …but now I’ve just read this and feel our “cool” name is a bit tarnished.

Let me start by telling you that I am VERY SORRY for statements made by Don/Chuck (Don is Chuck our Marketing Manager). I feel his initial statement was callous and completely inappropriate and does not represent Don Wands or our company as a whole. I am completely embarrassed.

Epiphora, thank you so much for taking the time to review our Treeze! Without detailed critiques such as yours, we would not have any direction in which to improve. I think you have a fine blog here and you must, because you have quite a following!

The most noticeable complaint about the Treeze is the “loudness.” I’m happy to say that we’ve fixed this! What we did was slip a small high-tension band around the vibe itself. It does wonders to keep the Treeze quiet. A big difference! Epiphora, I’d be happen to send you one of these ‘new improved’ models. (And anyone reading this that has a noisy Treeze, I’d be happy to send you a complimentary rubber piece for your vibe.)

Price: They aren’t cheap! We made them as inexpensive as we could. There is a lot of cost in the material and work that goes into a Treeze. The wood/urethane shell is made in the good ol’ U.S. of A which certainly helps the quality control. There are several steps each Treeze goes through before completion, but I am not here to talk about the maunfacturing process. The price was a valid point and I thank you for addressing it.

Again, I am sincerely sorry for any comments made by Don/Chuck. I would like to officially say they do not represent Don Wands, Glow Industries, or Treeze. Appropriate action will be addressed with those who issued the comments. Please find it in your hearts to give us a second chance. We do appreciate any criticism, good or bad. We have improved some of our best sellers due to constructive criticism (see our Pink Bent Graduate Don Wand).

Most humbly,

Brian Nupp
Glow Industries, Inc.

By: Champagne and Benzedrine

Champagne and Benzedrine — Thu, 01 Jan 1970 00:00:00 +0000

So pleased you had good feedback from OhMiBod. I recently interviewed the designer, Suki, and she seemed really switched on, smart and her response to you is exactly what I’d imagine her to do.

By: John Pettitt

John Pettitt — Thu, 01 Jan 1970 00:00:00 +0000

I just wanted to put in another good word for OhMiBod – we reviewed their club vibe and one of the samples was faulty (we get three reviewers to look at each toy) The OhMiBod people were really responsive to the issue and easy to work with. We’ve had similar good luck with Lelo.

OhMiBod review here http://carnalnation.com/content/8093/35/ohmibod-club-vibe

John
CarnalNation

By: Epiphora

Epiphora — Thu, 01 Jan 1970 00:00:00 +0000

@Metis: You rule, Metis. And I so wish I could've seen your silicone-burning demonstration.

By: DominaDoll

DominaDoll — Thu, 01 Jan 1970 00:00:00 +0000

Maybe the real Don Wand should step up and issue an apology regarding their designer’s negative comments. As I stated in my response to Epiphora’s original review http://www.heyepiphora.com/2009/06/review-treeze-wave/ I stand behind Epiphora’s reviews and her right to post her opinions.