With that said. I fully and whole heatedly recommend rubyglass21. They are a great group of people and make an excellent product. They listen to what women want, and that is what they make. Glow, you should take lessons.

Now I feel like I want to add in my 2 cents.

As a manufacturer I am appalled that you got the response that you did Epiphora from “Don”. I will admit that I’ve seen a little bit of “negative” feedback from reviewers concerning the quality of some of the For Your Nymphomation cases- and you know what? I VALUED it- no one likes negativity about their products, but I found that it helped me to IMPROVE my product line. Some reviewers have said that the rings on the zipper pullers could easily be opened and they didn’t think it was “secure” enough with the lock through it. So you know what? On the newest inventory I imported, I changed the closures to luggage-style interlocking rings on the zip heads. Yes it cost a little more money for me to do that. But guess what- MY CUSTOMERS and THEIR SATISFACTION is SUPER important to me… and those reviews that said my product isn’t “perfect” helped me to make a more secure, quality product.

“Don”, my best advice to you is: LISTEN to your customers, and if something isn’t up to the standards of your customers, do something about improving it. Take a lesson from me and my industry friends Brian and Suki of OhMiBod- your customers and their opinions are the most important part of your business. Do what you can to make them happy. Without satisfied customers, you have no business being in business. And most importantly, pissing off people will not make new customers for you… and without customers, you have no business at all.

Best regards,
Vera

P.S. Alicia from NobEssence told me that she is working on developing a vibrator… I’m sure that she will be more careful in the final product she puts out as her other wooden pleasure toys are top-notch in quality. I also am a BIG fan of the beautiful handmade glass pieces from RubyGlass21; I sell their glass at retail events packaged inside our Heart On cases… MUCH prettier than Don Wand’s factory formed glass pieces and priced right to boot. Readers, you have other choices… choose carefully.

Don/Chuck, however, should have their internet access taken away & be transferred to a position where they never have contact with anyone outside the company (to be honest, I’d probably just fire him).

While I’m greatful SOMEone from the company has emerged as the voice of reason, it’s still concerning to me that someone who is, from what I gather, head of marketing, allowed to sound off so unprofessionally. Until I see a little more stability and consistency in responding to customer concerns (and, more importantly, respecting them), I’ll likely be restricting my glass offerings to RubyGlass21’s products, which are also made in the US.

I don’t want to poke the flames here, either, but I’m a little curious why a line as new as Treeze wouldn’t make an attempt to do an even swap of old stock for new stock with their stockists – preventing reviewers and customers like Epiphora from experiencing a problem that the company seems to been aware of for at least a little while.

Let me start by telling you that I am VERY SORRY for statements made by Don/Chuck (Don is Chuck our Marketing Manager). I feel his initial statement was callous and completely inappropriate and does not represent Don Wands or our company as a whole. I am completely embarrassed.

Epiphora, thank you so much for taking the time to review our Treeze! Without detailed critiques such as yours, we would not have any direction in which to improve. I think you have a fine blog here and you must, because you have quite a following!

The most noticeable complaint about the Treeze is the “loudness.” I’m happy to say that we’ve fixed this! What we did was slip a small high-tension band around the vibe itself. It does wonders to keep the Treeze quiet. A big difference! Epiphora, I’d be happen to send you one of these ‘new improved’ models. (And anyone reading this that has a noisy Treeze, I’d be happy to send you a complimentary rubber piece for your vibe.)

Price: They aren’t cheap! We made them as inexpensive as we could. There is a lot of cost in the material and work that goes into a Treeze. The wood/urethane shell is made in the good ol’ U.S. of A which certainly helps the quality control. There are several steps each Treeze goes through before completion, but I am not here to talk about the maunfacturing process. The price was a valid point and I thank you for addressing it.

Again, I am sincerely sorry for any comments made by Don/Chuck. I would like to officially say they do not represent Don Wands, Glow Industries, or Treeze. Appropriate action will be addressed with those who issued the comments. Please find it in your hearts to give us a second chance. We do appreciate any criticism, good or bad. We have improved some of our best sellers due to constructive criticism (see our Pink Bent Graduate Don Wand).

Most humbly,

Brian Nupp
Glow Industries, Inc.

[...] The Wrap Up, as narrated by Ms. Epiphora herself [...]

http://lucreziamagazine.com/popmycherry/2009/06/good-clean-love-perfect-products-for-a-perfect-world/

Good Clean Love’s owner Wendy, then wrote back a very kind and thoughtful response correcting my assumption of the product’s ingredients. I then corrected my review based on her input: “Correction: Please read Wendy’s comments (Owner of Good Clean Love) in which she clarifies the amount of (glucose .01% and glycerine (7%) in this lube. Also she goes on to say, “Additionally, just as they are, our products have no reported incidents of yeast infections, even at the pelvic pain clinics where we are recommended and sold. I believe it is because the ingredients are such a small percentage of the overall formula.” Instead of telling me that I was wrong, or my review (personal opinion) was wrong, Wendy thanked me for my review, but went on to let me know that the glycerin & glucose levels were in fact very low in this product. So, instead of hurting their company, they have actually proven why their product is so much better, in a kind, thoughtful way.

My Point: There are many different ways of saying the same thing and getting your point across. But, usually honey works better than rubbing lemon on a wound…

In terms of their response, I’ve been subjected to similar responses over the years (sometimes worse too, ~6500+ reviews online in the last ten years makes anything possible) but companies geared to deal with modern realities should know better. Epi has a good sized following and a group of quite vocal friends that will now go out of their way to either boycott D.W. products, badmouth them, or worse; ignore them altogether.

My limited experience with D.W. products is somewhat mixed but they have some really solid toys I would not hesitate recommending to the most frugal consumer as well as some that desperately need to go back to the drawing board with an engraved apology sent out to anyone that bought one, this being common among the larger companies dealing in sex toys. It’s a shame that so many people will now never know about the better stuff they make simply because they acted so boorishly in a public forum.

I am curious about one comment in particular though as I have faced it a number of times. That would be the use of a competitors product (in my case, usually a movie) in a review. For whatever reason, this seems to really set off a lot of companies, almost as if the slightest mention of a different item would cause people to automatically dismiss the one primary to the review. For me, this approach is essentially an analogy for comparison purposes in most cases (“if you liked Not the Bradys XXX you should really appreciate Not the Cosbys” or “Vibrator X is thicker than the similarly priced ‘Penetrator 3000′ but not nearly as powerful for around the same price”) but I wondered if any of you had similar experiences.

That said, Epiphora, stick to your guns and remember that the better reviewers/critics are the ones that cater to the consumer over the companies. Whatever bribes, special treatment, or bling you get in the short term will be far outweighed by the long term credibility you gain by doing the right thing. Yay You!